We strive to ensure that all goods ordered and shipped out are in good and perfect condition, but there could be circumstances beyond the company’s control that could make goods arrive in imperfect condition. Consequently the Company has put in place a returns policy that lets you know, in addition to your statutory rights, how to return imperfect goods back to the Company.

You can return any damaged or incorrect item purchased via visalubricantsonline.com to us and get a refund or have the item exchanged as per our Return Policy which is as follows:

Goods must be inspected immediately upon delivery; no claims with regard to damaged items can be made after our courier has left the delivery address, unless signed for as damaged on delivery.

You can return items because they were damaged on arrival, or because they were sent in error. Simply return it to us at: Visa Petrochemical Products Limited’s Warehouse and we’ll sort out the exchange or refund. Please remember to enclose your contact details and why you are returning items to us.